We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
After we finish processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives in your country.
You should see tracking events within 48-72 hours after you have received the tracking number/ID in your email. The reason for this delay is that in most cases, the first tracking event only shows up once the shipment has been handed over to us.